Terms and Conditions

All sessions need to be paid for prior to appointment, through the booking process or on the day of treatment unless otherwise agreed.

We reserve the right to refuse any treatment of any animal. Arrivals later than 15mins for appointments may be refused.

All invoices that are issued must be paid within 3 days of invoice date or be subject to a 10% late payment charge.

Cancellation Policy

Any appointments that are missed without prior notice, and any cancellations with less than 24 hours’ notice, will be charged at the full amount. Pre-paid appointments over 24hrs can be rescheduled – please get in contact hello@petffisio.wales
Cancellation fees will not be covered by your insurance.

Owner’s Responsibilities at Petffisio

  • Petffisio must be notified of any dogs/cats with infectious or contagious conditions before your appointment.
  • Please ensure your dog/cat has had no heavy meals at least one hour before or after treatment.
  • Please ensure we are made aware of your dog/cat’s current medication.
  • If your dog/cat has any health changes in any way before the appointment, please ensure that we are made aware as early as possible.
  • Owners are requested to ensure their dogs have been toileted before an appointment, and to clean up after your dogs if any accident occurs. Should an accident occur, owners could be asked to pay for the time the equipment is unfit for use. Defection in the hydrotherapy treadmill will incur an extra charge on top of the normal session charge – as the system will have to be emptied and thoroughly cleaned before the next dog.
  • Any attending children must always remain with the accompanying adult and remain in the designated areas.
  • Vehicles are parked in the car park at the owners’ risk. We cannot be held responsible for loss or damage to property.

Patient Safety

All dogs must be always kept under control and on a lead. Collars must be correctly fitted. All cats must be kept in a basket when not undergoing treatment, in a secured area at the clinic. Please beware this is a farm and there are small furry animals running loose.

Health and Safety

Health and Safety is paramount at Petffisio. During your initial session you will be made aware of all the safety requirements. It is your responsibility to ensure you follow all instructions, anyone not observing the Health and Safety requirements will be asked to leave the premises.

Whilst every care is taken in the provision of treatment, and care and maintenance of the water and equipment used, all dogs/cats attending and undergoing treatment do so entirely at their owner’s risk.

Animals with infectious or contagious conditions, or presenting any treatment contraindications on the day, cannot enter the hydrotherapy treadmill. Please ensure that any sessions are cancelled with at least 24hrs notice. This also applies to bitches in season.

Owners are asked to wear sensible shoes with non-slip soles in the exercise areas, as floors can become slippery when wet.

Referrals

All rehabilitation patients must have a veterinary referral form before commencing treatment under ‘The Veterinary Surgeons Act 1966 Chapter 36.

Under the exemptions order 2015 19.24 Musculoskeletal maintenance care for healthy animal does not require delegation by a veterinary surgeon. However, the animal must be registered with a veterinary surgeon. Your pet’s clinical history must be sent to hello@petffisio.wales. Maintenance will be ceased, and the owner will be asked to take their animal to a veterinary surgeon for a clinical examination, at the first sign that there may be any underlying injury, disease, or pathology. We at petffisio require formal consent to disclose any concerns to the veterinary surgeons while the animal is under our care.

Travel Policy for Home Visits 

Home visits are set at £85 for canine, equine and cats. There are no additional fuel charges within a 20-mile radius of Carmarthen. Home visits outside a 20-mile radius of Carmarthen will be charged an extra 50p per mile. Please get in contact if you would like to know more.

Photography/Videography

With the owner’s consent, we may video and photograph the animals whilst undergoing treatment. Petffisio reserve the right to use any still or video photography during any sessions as it requires.

Owners are welcome to take pictures and videos. Please ask permission of all those featured before posting on social media. 

Claiming for Treatment Through Insurance Claims

  • All appointments must be paid in full before or at appointments.
  • Owners claiming treatment through insurance can be reimbursed subject to individual insurance policy under ‘complementary’ or ‘veterinary fees. Please ask if you would like any more details.
  • Please bring a signed claim form with your policy details to the first appointment.
  • We do not offer direct insurance claims. However, we can complete insurance documents on your behalf and return them to insurers.
  • Initial appointments are charged under as a consultation, subsequent treatments are follow-on treatments.
  • These are generally settled and paid back to the policy holders account within two weeks subject to individual policy.
  • There is no additional charge for this service
  • If you have any questions regarding your insurance cover with regard to these charges, please get in contact.

COVID-19

Please do get in contact to rearrange appointments if you have tested positive for COVID19 and follow isolation guidelines.


  • Read our Google reviews
  • Julia Hewerdine 3 years ago

    Excellent knowledge and treatment of my horses. I have used Rosy to both improve performance and to assist in injury recovery. In both circumstances the treatment given played a vital role in the outcome. Her knowledge is excellent, explaining as she went and left us with exercises to assist further. Thoroughly recommend.

  • alexandra smith 3 years ago

    Fantastic service from Rosy, she has been working with our Border Collie for some months who had a soft tissue shoulder injury. Our dog has now fully recovered. As she is a Flyball Dog she will be fit to resume her athletic life when Covid restrictions lift. We will be continuing to use Rosy's services monthly to ensure that our pet stays well. We would have not hesitation in recommending Rosy to anyone

  • Deborah K 3 years ago

    Rosy did a full assessment on our young active dobermann P, and specifically with regards to her movement for mantrailing and canicross. Rosy checked how she moved in general and also in each of her harnesses.. P is over enthusiastic at the best of times, in fact she is a total nutter... but Rosy has a fab calm approach which really helps to settle her and get her to focus. She also wasn't put off by 36kg of muddy dobe saying hi at eye level! Rosy keeps it simple...explains the cause and how it affects movement...goes over each exercise clearly in the session. We also really like the back up email summary which we print off and use as our daily checklist. Brill for those of us with a memory like a sieve. P has shown a big improvement after the first session, and the different treatments Rosy used. We are really enjoying fitting the exercises in to our routines at home...they seem to tire her brain out too, which is an added bonus. Very happy to have found Rosy...and have already recommended to a friend!

  • Mandy Colbourne 3 years ago

    Pip once again, overstretched on an old injury and I noticed he was lame on Tuesday. On Thursday Rosy saw him and treated him and within 24 hours his gait was back to normal.. Exercise regime given by email and instructions on how to proceed for the next 2 weeks. Excellent service, prompt, reliable and an expert when it comes to handling all animals. Highly recommended without hesitation.

  • vicky edwards 3 years ago

    Cannot recommend Rosy highly enough!! Fantastic treatments for my horses- they always love her massages! Very professional, excellent advice on what I need to do in between appointments.

Back to top