Privacy Policy

This privacy notice sets out what happens to any personal information you share with us, or any that we may collect from or about you. It applies to all the products and services we provide where we collect your personal information.

1. Petffisio and our Data Protection Policy

We at Petffisio, Garthwoen, Cwmffrwd, Carmarthen, SA32 8ED. Are a data processor and controller of your personal information. You can contact and enquire about your DPO by writing to the above address, marking your correspondence for the attention of DPO, or by using the contact us link from our web site at petffisio.wales

2. What sort of personal information about you do we process and control?

Your personal contact details, such as name, address, home, mobile phone numbers and your email address. Records of your contacts with us, such as phone calls, emails, and social media messages.

Your account details with us, including records of your pets, their treatment history, your primary care vet, any insurance cover you may have for your pets and details of how you make payments to us.

3. How do we collect your personal information?

From you directly when you register with us and as you continue to use our services.

From your referring vet during the referral process.

From your pet insurance provider.

4. What do we use your personal data for?

To create, maintain and manage your client account with us.

To create, maintain and manage your patient records with us including details of treatments carried out and services offered along with charges to your account and payments received.

To comply with our legal, professional, and regulatory obligations to you and your pets during and after the provision of our goods and services.

To monitor and record our communications with you and our staff.

For identification purposes when we communicate with other professionals, such as your referring vet, other veterinary specialists, or your pet insurance provider.

5. What are the legal grounds on which we process and control your personal information?

Where it is necessary for us to provide you with our products and services, such as creating and maintaining client, patient, and account records.

When it is in our legitimate interests to do so, for example for the management and audit of our business operations, or for analysis and improvement of our service to our clients.

To comply with our legal and regulatory obligations.

6. When do we share your personal information with other organisations for the purposes listed above?

When necessary during communications and consultation with other veterinary professionals or pet insurance providers.
When legitimately required to do so by government and regulatory bodies.

When necessary with organisations or businesses that provide services to us such as IT software and maintenance providers, management software and hosting providers, information storage, backup and server providers.

7. What we will not do with your personal information.

We will not transfer your personal information outside the European Economic Area.

We will not pass your personal information to any third parties for the purposes of market research, direct marketing, or any other sales activities.

8. Do you have to share your personal information with us?

We are unable to provide our products and services to you if you do not provide us with required personal information, where personal information is requested but not required, we will make this clear to you.

9. How long is your personal information kept by us?

We will keep your personal information for as long as we provide goods and services to you, for as long as we have a reasonable business need and for any proscribed retention periods to comply with our legal and regulatory requirements.

10. What are your rights under data protection laws?

You have a right of access to a copy of the information held by us comprised in your personal data.
You have a right to object to processing that is likely to cause or is causing damage or distress.
You have a right to prevent processing for direct marketing.
You have a right to object to decisions being taken by automated means.
You have a right in certain circumstances to have inaccurate personal data rectified, blocked, erased, or destroyed.
You have a right to claim compensation for damages caused by a breach of the laws.

11. Changes to this privacy notice.

We may change this privacy notice from time to time to reflect changes in legislation or in our privacy practices and policy.

12. Contact us

If you have any questions about this privacy notice, or you wish to contact our DPO you can do so using the contact information above.


  • Read our Google reviews
  • Julia Hewerdine 3 years ago

    Excellent knowledge and treatment of my horses. I have used Rosy to both improve performance and to assist in injury recovery. In both circumstances the treatment given played a vital role in the outcome. Her knowledge is excellent, explaining as she went and left us with exercises to assist further. Thoroughly recommend.

  • alexandra smith 3 years ago

    Fantastic service from Rosy, she has been working with our Border Collie for some months who had a soft tissue shoulder injury. Our dog has now fully recovered. As she is a Flyball Dog she will be fit to resume her athletic life when Covid restrictions lift. We will be continuing to use Rosy's services monthly to ensure that our pet stays well. We would have not hesitation in recommending Rosy to anyone

  • Deborah K 2 years ago

    Rosy did a full assessment on our young active dobermann P, and specifically with regards to her movement for mantrailing and canicross. Rosy checked how she moved in general and also in each of her harnesses.. P is over enthusiastic at the best of times, in fact she is a total nutter... but Rosy has a fab calm approach which really helps to settle her and get her to focus. She also wasn't put off by 36kg of muddy dobe saying hi at eye level! Rosy keeps it simple...explains the cause and how it affects movement...goes over each exercise clearly in the session. We also really like the back up email summary which we print off and use as our daily checklist. Brill for those of us with a memory like a sieve. P has shown a big improvement after the first session, and the different treatments Rosy used. We are really enjoying fitting the exercises in to our routines at home...they seem to tire her brain out too, which is an added bonus. Very happy to have found Rosy...and have already recommended to a friend!

  • Mandy Colbourne 3 years ago

    Pip once again, overstretched on an old injury and I noticed he was lame on Tuesday. On Thursday Rosy saw him and treated him and within 24 hours his gait was back to normal.. Exercise regime given by email and instructions on how to proceed for the next 2 weeks. Excellent service, prompt, reliable and an expert when it comes to handling all animals. Highly recommended without hesitation.

  • vicky edwards 3 years ago

    Cannot recommend Rosy highly enough!! Fantastic treatments for my horses- they always love her massages! Very professional, excellent advice on what I need to do in between appointments.

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